TERMS & CONDITIONS

WORK PROGRAMMES

TRAINING

GUARDIANSHIP

Education Abroad Group Guardians Obligations
The Parents’ Obligations and Confirmations
Host family obligations
Promotional Material
Termination
P.R.Chinese Law
Exclusion of Education Abroad Group Guardians’ liability

VOLUNTEERING FOR FAMILIES

JOURNEY PLANNER

EA BOX

ACCOMODATION/FLIGHT TICKET ARRANGEMENT

VISA DOCUMENTS

1. INTERNSHIP PROGRAMMES

   Hours and Flexibility

2. You and we are expected to show reasonable flexibility in arranging your hours of work, within the limitations set out in 2 and 3, below.

3. If you join our internship Programme as teacher you may be working for a maximum, averaged over the total period of your work for Education Abroad Group, of eighteen hours a week classroom time. The maximum in any single week is twenty-four hours. If you join a Education Abroad Group non-teaching Programme you may be expected to work normal office hours, although exact working hours will vary between projects. These hours (for both Programmes) will be spread over a maximum of six days a week.

4. You will be entitled to holiday which will be the equivalent of two weeks after ten weeks’ work, averaged over the total period of your work for Education Abroad Group. There is no holiday entitlement for periods of less than ten weeks’ work.
   
   Accommodations and Food

5. If you choose our Accommodation Arrangement service, Education Abroad Group is responsible for arranging your accommodations basing on your requirements. Before your arrival, detailed information of the accommodation will be provided for your confirmation. A consent letter with signature and identity certificates will be required for rental contract on your behalf .

6. Education Abroad Group is responsible only for your arrangement. The lease contract of the accommodation will be signed between you and the owner. During the lease period, you will be independently responsible for the payments including deposit, rent and bills. Any losing or damage caused shall be gone behind your duty.

7. If you would like more than your length of stay, we can normally make the necessary arrangements for you if you ask us well in advance, but we will not be responsible for accommodations for the extended time. Extra arrangement will be charged separately.

8. Education Abroad Group staff have to obtain permission from and register you with local Police and immigration authorities to enable you to stay in local accommodations during your placement. It is a condition of their permission that you should not invite guests (either local or foreign) to stay overnight at your accommodations without prior approval from the relevant authority. Failure to adhere to this condition will be a disciplinary matter and will be dealt with according to ‘Complaints and Disciplinary Procedures’ below.
   
   
   Complaints and Disciplinary Procedures

9. We will provide flexible, helpful and friendly service- in particular, we will try to help you with your work if you’re trying hard, but still getting into difficulties. Nevertheless, formal complaints procedures (by you) and disciplinary procedures (by us) are necessary, and these are laid out in 10 to 12, below.

10. If you have a complaint about the procedures leading up to your departure, please email [email protected] and our staffs will deal with it as quickly as possible, whether it be about our central administration or about any of our desk-officers based in our destinations. When you are on your placement, please bear in mind that you need to show a high level of independence and initiative in dealing with problems yourself as they arise. If you have a problem or complaint to do with your work, please discuss the matter first with your supervisor placement. If it is not resolved in this way or if it is to do with your accommodation, please discuss the matter with our senior organiser in your destination country, or one of his or her assistants. Any complaint made or problem known to our overseas offices (including any made to overseas staff members at any time) will be recorded. Individual situations are then discussed and resolved appropriately. Finally, if you still feel dissatisfied when you are on your placement, you can contact directly our Managing Director Mickael Driol Lawrence via [email protected].

11. Every reasonable effort will be made to resolve any disciplinary matter before it becomes serious. However, we reserve the right to take appropriate action in the event of behaviour which would reasonably be expected to give offence to host, pupils, fellow-teachers, project managers or work colleagues. This includes behaviour such as serious rowdiness or drunkenness, failure to turn up to work, or leaving work without any adequate reason, or in the event of an unreasonable inability, from whatever cause, to do the work expected.

12. A disciplinary problem would be brought to your attention in writing or, if you were not contactable, delivered to your accommodation address. If the problem still stood after five working days (or shorter period if urgent), a further letter would be sent saying that, if the matter was not resolved to our satisfaction within a further five working days (or shorter period if urgent), you would be repatriated as soon as we could make the arrangements. Should you wish to stay in your destination country beyond that date, Education Abroad Group would have no further responsibility for your arrangements.
    It would be at the discretion of Education Abroad Group to suspend you from your work during any disciplinary process. You are under the authority of Education Abroad Group and their overseas agents and organizers throughout the period of your placement.

13. If Education Abroad Group agrees that there is an unacceptable amount of incompatibility between you and the arranged accommodation and we consider it the right decision to change, it may be necessary to arrange you hostel accommodations for a short period.
    
    Amendments, Cancellations and Curtailment and Late Payment

14. Amendments or cancellations may be notified but must be confirmed in writing.

15. Extensions, provided they involve no change of service or Programme, are charged at the prevailing extra-month rate published on the website current at the time that an extension is requested. They are charged at the full extra-month rate, as if they were fourth or subsequent months, regardless of whether the actual extension entails only a second or third month. No amendment fee will be added to any extension charges where there are no other changes.

16. A “month” in all matters to do with Education Abroad Group is defined as a calendar month. If you stay on your placement over your invoiced duration we will charge you an additional amount per day to cover your accommodation and support. Please refer to our website for the current daily rate.

17. Our charge for an amendment is normally 100 euros plus any costs incurred by us. If the total cost is going to exceed 180 euros, we will provide you with a price quote before proceeding.

18. Cancellation and curtailment charges depend on how far in advance of your originally stated departure date we have been informed in writing. Your originally stated departure date refers to the “preferred departure date” entered on your application form and not to any subsequently agreed date. If a placement is postponed, charges will apply according to the originally stated departure date. If only a month and a year are specified on the application form, the "preferred departure date" is the 1st of the month specified.

1. (a)	Notice of 4 months or more:	100.00 €
   (b)	Notice of 4 months to 3 months:	Deposit is non-refundable
   (c)	Notice of 3 months to 2 months:	Two thirds of total Programme fee
   (d)	Notice of less than 2 months:	No refund

   
   Deposits paid less than four months before the originally stated departure date, defined as above, are non-refundable.
   
   Exceptions are entirely at the discretion of Education Abroad Group and must be agreed in writing at the time when any postponement or cancellation is made.

2. Amendments, once your placement has started, are at the discretion of Education Abroad Group. As a guide only, 14 days notice is normally the minimum required.

3. If you curtail your Programme for any reason other than for a breach by us of our obligations, we cannot pay any refunds and you would be responsible for any additional costs involved, including the cost of repatriation, subject to any claim that you may have under your insurance policy. At our sole discretion we will consider a request to make an ex gratia refund to you of any savings that we might make (such as on your board and lodging). We reserve the right to charge you an administration fee.

4. Where a Programme involves two or more destinations it is treated as a single indivisible Programme and clauses 13 to 19, above, inclusive, apply as if the Programme involved a single destination.

5. You must pay all amounts due to Education Abroad Group four months before departure, where “departure” means the preferred departure date indicated on your original application or any new date agreed in writing between you and Education Abroad Group for whatever reason. Exceptions to this obligation include agreed late amendments and additions and payments due if your application was accepted within four months of departure (defined as above), in which case the full payment is immediately due. If you do not qualify as an exception and do not pay all amounts when due, we reserve the right to impose a surcharge of at least 100 euros, increasing the later payment is made, without prejudice to our right to terminate the agreement for failure to pay.
   
   Responsibility and other matters

6. Please note that your booking is accepted on the understanding that you come on the Programme at your own risk. It is not possible for us to be responsible for the actions or omissions of those involved in your Programme over whom we have no direct control, such as employees of airlines, transport undertakings and others. Equally we are not responsible for loss or expense due to war, riots, strikes, terrorist activities, natural disasters, or bankruptcies (or similar) of unconnected third parties. Education Abroad Group is not liable for any injury, damage, loss, accident, delay, or other irregularity which may be caused by defect of any vehicle or other equipment, other than its own, or the negligence or default of any company or person engaged in carrying out or performing any of the services involved, other than our own staff.

7. Some courses, treks and other activities are provided by independent third parties. You should note that Education Abroad Group can arrange bookings for these courses, treks and other activities on your behalf but are not appointed agents or representatives of these third parties and cannot accept liability for them or their activities.

8. Please note that for your Visa, we will provide you the necessary documents to obtain visas, visa renewals and work permits, when they are needed. However, these are arrangements between individuals and a state and are not under our control.

9. Please note that the interns who are issued L visas, where applicable, and are registered, where applicable, in their chosen country on the basis that their work is mainly unpaid. Doing paid work while on a Education Abroad Group Programme is illegal; if the relevant authorities find you have organised paid work they may take action against you, and this would also be a disciplinary matter to be dealt with as provided in paragraphs 9 and 10, above.

10. Please note that Education Abroad Group is not responsible for arrangements outside your working hours (2, above). Education Abroad Group has no responsibility beyond your placement period. Baggage and personal effects are the sole responsibility of the owners at all times.

26. Please note that all services and accommodation are subject to the laws of the country in which they are provided. Education Abroad Group reserves the right to make changes in the agreed itinerary whenever, in their sole judgement, conditions warrant, or if they deem it necessary for your comfort, convenience, or safety . Education Abroad Group also reserves the right to withdraw without penalty any Programme announced.

27. Without in any way limiting our entitlement under paragraph 19, above, in the event that Education Abroad Group is advised that you should not travel to, or should not remain in, the destination where you have been placed, then we will instead provide the nearest possible equivalent placement in the nearest possible equivalent destination.

28. Please note that Education Abroad Group reserves the right to decline to accept any person as an intern, or to require any participant to withdraw at any time, when such action is determined by the appropriate Education Abroad Group staff representative to be in the best interests of the health, safety, and general welfare of the Programme or of the individual participant. In such a case, Education Abroad Group accepts no responsibility for any airline cancellation penalty incurred by the purchase of a non-refundable ticket or any other cost that you may incur.

29. Dates, schedules, Programme details and cost are given in good faith, based on information available and in force at the time they are given and are subject to change and revision in the event of a change of circumstances. In the event that Education Abroad Group is unable to provide a suitable placement of the type requested, we will instead offer a teaching or other suitable placement and will refund any difference between the price paid for the Programme placement and the price charged for a teaching or other placement in the country in question.

30. If you make your own arrangement outside your chosen country during weekends or holidays of your Programme period without informing Education Abroad Group in advance, Education Abroad will not be responsible for your risks when you travel outside your chosen country. Education Abroad Group will do the best to provide you assistance if necessary. However, it is not our responsibility under this circumstance. You will be charged separately administration fee and cost for the expenses for your additional requirements.

31. Education Abroad Group will share the information submitted on the application forms with its partners, branches and subsidiaries around the world. This information is not used for marketing or solicitation purposes, and it is never rented, sold, given or traded to other companies.

32. We recommend you check with your doctor about recommended vaccinations or other medical precautions. Having no medical expertise, we can not only provide informal advice.

33. Education Abroad Group and you, the applicant, are the sole parties to the contract for the provision of your Education Abroad Group Programme. The proper law of the contract between us is the law of P.R. China. The courts of P.R. China shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with the contract.

    ---

    
    

    GUARDIANSHIP

    ‘the Parents’ means the parents or guardians of the Student
    ‘the Student’ means the student who relates to this agreement
    ‘the School’ means the school at which the Student is placed for the time being
    ‘the Host Family’ means any host family who has provided a homestay accommodation to a student.
    ‘the guardianship arrangement’ means the guardianship services offered to the student by Education Abroad Group

    
    

    1.Education Abroad Group Guardians Obligations

    1.To liaise with the school, host family and parents throughout the duration of guardianship agreement.
    2.To undertake parental responsibility for the student during the school year and provide the school with consent for activities to be undertaken by the student.
    3.To provide adequate homestay accommodation when required for the student (school holidays). The cost of the homestay will be charged separately. The amount will vary according to the location, requirements and duration. Invoice will be sent for confirmation and payment in advance.
    4.To arrange transportation for airport transfers (depending on service package) to and from school and transportation where necessary for the student to and from the host family for school holidays.
    5.Education Abroad Group Guardians will contact the student when he/she intends to travel independently to the host family/parents and provide the host family/parents with this information prior to the student’s intended departure.
    6.To ensure the host family is made aware of the cancellation of any homestay arrangements as and when they occur. In the event that the host family is informed less than 7 days prior to arrangement a cancellation charge of 50% will be payable to the host family.

    2.The Parents’ Obligations and Confirmations

    1.The Parents confirm that Education Abroad Group Guardians are the persons legally entitled to act as guardians to the Student and delegate their parental powers to Education Abroad Group Guardians during the course of the guardianship arrangement.
    2.Education Abroad Group Guardians shall be released from these duties when the Student is under the direct control of the Parents or is absent from the School or the Host Family for purposes not authorized by Education Abroad Group Guardians or by the School.

    3.The Parents have completed and confirm the medical section of the student application form and has detailed where appropriate the student has no other allergies or special medical conditions which would affect the Students’ medical treatment.
    4.Should the student require urgent medical treatment and Education Abroad Group Guardians are unable to obtain consent from the Parents (due to time constraints or otherwise) Education Abroad Group Guardians will therefore be under no obligation to obtain any such consent from the Parents.

    5.To be responsible for all fees payable in respect of the guardianship arrangement and in due time. The first payment including administration fee, deposit, home stay and guardian service fees should be paid within 14 days from date of the application or the application is considered to be void. Should there be any exceptional reason, please contact Education Abroad Group for extension. Please note that only until we receive the payment in full the contract will be valid. We can not make any arrangement unless the this agreement and payment are completed.

    6.To be responsible for cancellation fees in respect of cancellation of host family accommodation in accordance with section 1.6 of the agreement.
    7.To ensure that the Student complies with all rules, regulations, Terms and Conditions of the School and all other reasonable r equirements of the School and, if required by the school, to provide written acceptance of its rules, regulations, Terms and Conditions. 8.To ensure that the Student complies with all rules, regulations of Education Abroad Group Guardians and all other reasonable requirements of regulations.

    
    

    3.Host family obligations

    1.To ensure no direct contact is made with the parents or students unless authorized to do so by Education Abroad Group Guardians. All arrangements whether transport, homestay or other are to be organised and booked through Education Abroad Group Guardians. 2.To ensure in the event of a medical emergency that Education Abroad Group Guardians is contacted and informed immediately. 3.To ensure adequate insurance is obtained for your car and household as deemed appropriate in the host family handbook.

    4.To ensure the student has the room requested and booked by Education Abroad Group Guardians.
    5.In the event of hosting for students other than those booked through Education Abroad Group Guardians that Education Abroad Group Guardians are informed immediately.
    6.In accordance with data protection to agree to Education Abroad Group Guardians passing your personal information to parents for children staying with you, when requested to do so.
    7.To provide Education Abroad Group with a signed ‘expense claim form’ or invoice after the homestay arrangement has ended. Failure to do this could result in payment being unnecessarily delayed.

    
    

    4.Promotional Material

    
    

    5.Termination

    1.Either the Parents or Education Abroad Group Guardians may terminate this Agreement by giving the other party the minimum of one clear term’s notice in writing. This means, any notice, whether given during term time or during school holidays, must expire at the end of the following term. If however one terms notice has not been given, the Parents will be liable for one terms Guardianship fees based upon the cost of their respective service package.

    2.If the Student is to be expelled by the School, Education Abroad Group Guardians shall immediately be released from this Agreement and the Parent shall not be entitled to any refund of fees. A separate agreement must be executed for any new arrangements between Education Abroad Group and the parents of the student.
    3.If a parent needs to cancel or alter previously booked homestay accommodation, 2 weeks notice prior to the booked date is required in writing. Failure to give adequate notice will render the parents liable to pay cancellation fees. Cancellation of a host family more than 7 days and up to 2 weeks before the booked date incurs a 75% charge and less than 7 days incurs a 100% charge. 4.If the parents wish to downgrade their existing guardianship arrangement, this can only be agreed if the student has been under the aforesaid arrangement of Education Abroad Group Guardians for one school year and all payments due in respect of the current service have been received in full by Education Abroad Group Guardians.

    
    

    6.P.R.Chinese Law

    This Agreement and any agreement with the School shall be subject to P.R.Chinese Law and the Parents undertake to submit to the jurisdiction of Chinese Courts in respect of any matters arising out of any of them. The parents acknowledge that P.R.Chinese Law may be different from the law of their own country, e.g. in respect of race relations or sex discrimination.

    
    

    7.Exclusion of Education Abroad Group Guardians’ liability

    1.Education Abroad Group Guardians will exercise due care in selecting the Host Family, however Education Abroad Group cannot accept responsibility for the actions of the Host Family relating to the student.
    2.Education Abroad Group Guardians will be happy to assist the Student and the Parents in obtaining student visas which may be necessary for the Student, however Education Abroad Group Guardians cannot accept any responsibility for the arrangement and any legal responsibility shall rest with the Student and the Parents.

    3.Education Abroad Group Guardians cannot accept any responsibility to the School or the Host Family for any acts or disclosures of the Student and it is therefore advised that each student carry his own insurance. 

    
    5^th March 2011